Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. This policy is in addition to your statutory rights.

To be eligible for a return under our 14-day returns policy, your item must be in the same condition that you received it, unworn or unused other than being tried on for fit, with tags attached and in a resaleable condition. Where reasonably possible, items should also be returned in their original packaging.

You will need your receipt or other proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: ruthclothingltd@gmail.com

If your return is accepted, we will provide instructions on how and where to send your parcel.

Returns should be sent to:

Ruth Clothing
4 Hamilton Road
Barrowford
BB9 6DE
United Kingdom

Please contact us before sending an item back so that we can provide the appropriate return instructions. Returns sent without first contacting us may take longer to process.

Return Postage

For change-of-mind returns, the customer is responsible for arranging and paying the cost of returning the item.

We strongly recommend using a tracked or signed-for postal service, as we cannot be responsible for returned parcels that are lost before reaching us.

If an item is faulty, damaged, incorrectly described, or you receive the wrong item, please contact us before returning it. Where appropriate, Ruth Clothing will cover reasonable return postage costs.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, incorrectly described, or if you receive the wrong item.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights.

Nothing in this policy limits or excludes your legal rights in relation to goods that are faulty, not as described, or otherwise do not meet the requirements of applicable consumer law.

UK Online Order Cancellation Rights

If you purchase from us online, you normally have a legal right to cancel your order without giving a reason.

For UK customers, you generally have 14 days from the date you receive your goods to tell us that you wish to cancel your order. After notifying us, you then normally have a further 14 days to return the goods.

You may handle and try on clothing in the same way that you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may be entitled to make an appropriate deduction from the refund.

These statutory cancellation rights are separate from, and are not reduced by, our voluntary 14-day returns policy.

European Union Customers

Customers purchasing from the European Union may also have statutory cancellation and return rights under applicable consumer protection laws.

Where those legal rights provide greater protection than this policy, your statutory rights will apply.

Sale Items

Sale items have the same statutory consumer rights as full-price items.

Our statutory obligations in relation to faulty, damaged, misdescribed or cancelled online orders apply regardless of whether an item was purchased at full price or in a sale.

Exchanges

If you would like a different size or another item, please contact us at ruthclothingltd@gmail.com.

The simplest way to obtain a different item may be to return the original item and place a new order once your return has been accepted.

Exchanges are subject to stock availability.

Refunds

We will notify you when we have received and inspected your return and let you know when your refund has been processed.

Approved refunds will be returned to your original payment method.

Where you are exercising your statutory right to cancel an online order, we will issue your refund within the time required by applicable law. For UK distance sales, refunds are generally required within 14 days after the returned goods are received.

Where required by law, we will also refund the cost of the standard delivery service you paid when placing your order. If you chose a more expensive delivery option, such as Express delivery, we are only required to refund the equivalent cost of our standard delivery service.

Please remember that your bank or card provider may take additional time to show the refund in your account after we have processed it.